On Saturday it started with sporadic problems in the whole BCS without recognizable relations. We noticed that there were disconnections between the server applications and our database system. These were caused by the fact that the database system was crashing all the time and therefore the connection was lost until it has reconnected. That's why, depending on luck, some players didn't have any problems at first and others had many error messages
The database crashes were caused by faulty data records. We don't know how this happened yet, we must examine this the next few days more closely. However, we have already taken precautions that this cannot happen again so quickly.
The problem with the fix was that we had to find the faulty data first and then the database crashed at every action with the faulty data. This means that we could neither delete nor edit the data. Therefore, we had to set up a new database based on a backup and manually transfer all current data so that no data was lost. This took some time and we had to take the BCD completely offline during this time so that no new data was lost.
We ask for your understanding and will give you an appropriate compensation at the end of the week. In addition, no shifts from the weekend will be considered as not driven.
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